Your purchase of Ebookdigitalsolution2go Software shall be governed by this Refund Policy. This Refund Policy is an integral part of our Terms of Service, the provisions of which are as well applicable to your use and purchase of the Software.
Please read this Refund Policy carefully before placing your order as it determines your rights with regard to your purchases, including essential restrictions and exclusions.
In case you have technical issues with the Software, which cannot be fixed by Ebookdigitalsolution2go Customer Support Center, you may be eligible for a full refund in accordance with Refund Policy outlined below. However, we are convinced that most of claims for refund may be avoided if you accept professional help from our Customer Support Center. To contact the Customer Support Center please write to [email protected]
Subject to the applicable law and to this Refund Policy conditions, you may be eligible to receive a full refund within 14 days following the day of your purchase as long as refund reasons do not contradict the Refund Policy conditions outlined below.
Your refund may be issued only once. If you buy another Ebookdigitalsolution2go subscription at a later time, it will not be subject to the same refund request;
No refund will be issued for Subscription Prolongation and for Upgrades or Downgrades to or from Ebookdigitalsolution2go Subscription plans;
Partial refund may be approved by the Billing Team upon the Customer`s consent;
Processing fee at the amount of 9% from the original purchase amount may be deducted on a case-by-case basis.
Please kindly follow the following steps to apply for Refund:
Contact our Customer Service team here: [email protected];
Indicate the subject of your email as "Refund";
Provide our Customer Service team with your order details (email the account is registered; payment method connected to your account; transaction date and amount) and reason for returns;
Precise reason of return is obligatory to you inquiry be considered;
In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of any subscription plan(s), you agree that we may suspend access to any and all accounts you have with us.
Account reactivation is processed at our discretion and only after our receipt of the unpaid purchase(s).
Our reinstatement fee currently set at $25 (US Dollars).
If you have any questions or comments about this Refund Policy or Ebookdigitalsolution2go Service, please contact us by:
Emailing us at: [email protected]
Writing to the following address: Forketa LLC, Reg number: 203872116, BULGARIA, Sofia, 1407, 83-85 James Bourchier Blvd, 1st floor, office 3.